Shipping Days and Temperatures
All beneficial insects are shipped on Mondays, Tuesdays, and Wednesdays each week (unless it is a UPS shipping holiday delay). Due to the unpredictable temperatures at shipping warehouses, they can NOT be shipped over the weekend. Any orders received after 12:00 pm PST will be shipped on the following shipping day.
Due to the nature of live products, at the discretion of Northwest Beneficials, shipping may be upgraded at the customer's expense due to extremely high or low temperatures along the shipping route. We will contact you if this is the case, so please include your phone number upon check out. Your privacy is very important to us, so phone numbers will not be used for any other purpose unless we receive your permission.
Bulk Sales and Large Orders
We offer bulk sales of many of our products, including ladybugs, praying mantis, nematodes, flea exterminator nematodes, VermiPods™, and ladybug nectar. Please contact us at (541) 213-9999 to place orders totalling over $500.00, International orders, or orders to Alaska. We are only able to ship to the continental United States via our online store.
Ordering
To order you may call us at 541.213.9999, our telephone hours are from 8:00 am to 4:00 PM PST Monday through Friday, email us, order by mail, or order on-line.
First, please bear in mind these important points:
• If ordering by email, do not send secure information such as your credit card number. We will contact you by phone for that information.
• Most shipments are sent Monday through Wednesday depending on weather conditions on the shipping route.
• Please provide your full contact details so we can call and/or email you if we have a question or shipping delay.
• Standing or pre-scheduled orders may also be placed ahead of time. Note: This is currently not an online shopping option.
Payment Options
We accept Visa, MasterCard, Discover, and American Express credit/debit cards. When ordering online you may also pay by sending funds via your PayPal account if you have one..
Check Payment
Payment for offline orders may also be made by company or personal check. This must be sent in advance (and it must cover shipping) or you may be billed as we do offer limited credit to most commercial, academic, governmental, and institutional accounts upon request, pending approval. Purchase orders (PO) are generally accepted from these accounts (you may reference a PO number when ordering online if you are using a purchase card). Where it does apply, billing terms are 25 days, net, for those accounts, 15 days, net, for other approved accounts, and 30 days, net, for active distributors). Reasonable late charges will apply to delinquent accounts.
Guarantees
Live Goods
We guarantee the organisms we ship within the United States including Alaska but not Hawaii or the territories to arrive alive and capable of performing as advertised. Claims, if any, must be telephoned in as soon as possible with the suspect unreleased organisms close at hand and treated as if alive (they may need to be returned and we may want to ask you questions or try a few things). Most times they are "resting" and we know how to "wake them up." Really. This guarantee is only available to those receiving their beneficial insect product via a delivery means which results in an overnight-only transit period, whether the shipment is made by ground or air. There are a few exceptions to this: international shipments, including Canada, are not guaranteed at all. Please note: we cannot be responsible for live insect shipments left unattended by the delivery service. Please make arrangements as needed (ie. neighbor or delivery to work address) if you cannot be at home at time of delivery.
Other Goods
Guarantees of our products offered by manufacturers will be extended where feasible, otherwise our standard guarantee is to allow the return of new, unopened, unused goods within a reasonable period of thirty days for a refund, credit, or exchange. Shipping costs are not refunded or credited. Exchanges, depending on the reason, may be subject to additional shipping.
SHIPPING DETAILS
Online Ordering Information for Ladybugs
Important: Online orders can be shipped via UPS ground if temperatures permit, 2nd Day Air, or Next Day Air to all US states except Alaska and Hawaii. Alaska, International, Overnight and Saturday delivery orders may call 541.213.9999 to order.
Online Ordering Information for All Other Insects
Important: **** You MUST select NEXT DAY AIR Shipping via UPS for guaranteed live delivery on ladybugs**** For shipping locations in Oregon’s Willamette Valley, select Ground Shipping. Alaska, International, Overnight and Saturday delivery orders may call 541.213.9999 to order.
Special Note: Due to the nature of live products, at the discretion of Northwest Beneficials, shipping may be upgraded at the customer's expense due to extremely high or low tempuratures along the shipping route. We will contact you if this is the case, so please include your phone number upon check out. Your privacy is very important to us, so phone numbers will not be used for any other purpose unless we receive your permission.
Standing Orders
Please call us to arrange for standing orders.
Drop-shipped Items
Some beneficial insects (ie. bumblebees) are drop-shipped separately and carry a separate shipping charge.
Non-perishables
In stock non-perishables will ship via UPS Ground, typically the day they're ordered, if before 2:00 p.m. PST / PDT.
Delays
Beneficial insect shipments will normally go out Monday through Thursday. If they cannot, for some reason, we will try to contact you with an update. There is an exception to this, though: If the scheduled shipping week coincides with a US or Canadian holiday, an extra day will be necessary, which means many items will be delivered on Friday, without an update. If for some reason we are unable to ship due to excessive importation delays, you will be notified. Saturday delivery is available but carries an extra charge.
Holiday Closures
We will be closed on the following holidays:
Memorial Day - Expect some delays on certain products that week
Independence Day - Expect some delays on certain products that week
Labor Day We - Expect some delays on certain products that week
Thanksgiving - Shipping will be limited to Monday & Tuesday that week.
Christmas - Expect some delays on certain products that week
New Years Day - Expect some delays on certain products that week
DISCLAIMER
Efficacy is not guaranteed and our recommended release rates are only meant as a guideline. User results will vary. Use of the beneficial insects and NWB products is done solely at your own risk. Product manufacturer(s), insectaries, importers, shippers, distributors, affiliates, and associations will not and cannot be responsible for damages, direct or consequential, resulting from the use or handling of these products. The act of ordering serves as acknowledgment of this disclaimer and all sales policies.
